The world of
technology is full of jobs that require a combination of left brain creativity
and right brain analysis skills. And nowhere did this successful combination
need more than in desktop support operations. A desktop support engineer plays
a vital role in the IT environment of any organization. He or she acts as a
single point of contact for end users - or customers - to receive maintenance
and support, including installation, maintenance, diagnosis, updating and
repair of all products - cars and equipment to ensure optimal performance. In
addition to extensive hardware experience, the position requires expertise in
software applications, operating systems and network connectivity.
Desktop support
skills
As a desktop
support engineer, you need to be an expert tech problem solver, as you usually
spend your days:
• Identification
of problems
• Repair problems
• Update systems
• Installation of
new and updated hardware and software
• Computer
disturbances and basic networks
• Documentation
systems
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