define computer support specialist

Many IT specialists who work for a company or small business are paid an hourly rate or salary just like any other employee within the company. Computer specialists who own their own IT service shop are often paid on a case-by-case basis for the costs of parts, labor and services, just like mechanics.

define computer support specialist

While computer specialists usually specialize in hardware installation and maintenance, the computer specialist usually has extensive knowledge of everything related to computers. This is a benefit to the customer because customers often feel comfortable interacting with one person rather than many people when dealing with computer problems.

computer support technician definition

Employment Prospects and Salary Information

Computer support specialists are expected to grow above average over the decade spanning 2019-2029, according to the U.S. Bureau of Labor Statistics (BLS). The average annual salary for computer user support specialists in May 2020 was $ 52,690, with most salaries between $ 32,830 and $ 88,940. The BLS published the average salary earned by computer network support specialists as $ 65,450 in the same year.

computer support technician definition

Becoming a customer support technician requires a strong range of computer skills, most of whom also have a college or post-conditional degree. In general, the more experience and expertise you have with computers, the higher your salary will be. Job growth is much faster than average due to the increase in the number of computer professions.

computer and network technician

What is network support?

 

In general, network support is connected to everything that keeps your organization's computer network up to date, productive, and up-to-date. It ensures that your devices are healthy, hardware, software and personal devices compatible and working. It ensures that there are no traffic jams - that the network "motorway" is wide enough for all traffic to pass and move quickly. It also means supporting the people who use the equipment, you, the “end user”. This last part is the most important part of network support, but we are already ahead of it ... Network support includes everything from regular maintenance tasks to testing and troubleshooting the design and development of new features to increase your functionality and productivity.

computer and network technician

Computer network support professionals, also called technical support professionals, are the people who perform these tasks. They analyze, troubleshoot, and evaluate computer network problems and play an important role in routinely maintaining their organization's networks, such as performing file backups and system updates. A network support professional may be part of an organization's internal IT support team or provide services as part of the technical support staff at a third-party network technology provider. River Run is ready to support your organization’s information technology initiatives.

computer network support specialist job description

Training Requirements for IT Support Specialists

Do you need specialist IT support training to become one? Getting a master's degree in computer support is recommended if you want to work on the site. Schools that specialize in computer support offer certifications and certification programs related to areas such as information technology, information technology, or desktop support. Google offers an IT professional certification program online. A degree or diploma can help people qualify for a computer support position. If you are interested in working as a web support specialist, you can choose to attend a computer support specialist school. These programs teach students skills that enable them to provide technical support to clients and clients. Computer support courses include hardware, software, operating systems, networks, and diagnostics. The specialization area may not be important for employers, as they typically provide on-the-job training for entry-level employees.

computer network support specialist job description

Some schools offer students the opportunity to work in a computer-assisted field as part of their program requirements. Internships provide students with workplace experience that can help them meet work experience requirements.

computer network support specialist job description

Educational requirements

According to the United States Bureau of Labor Statistics (BLS), network specialists usually require undergraduate studies, and a BA degree is often chosen for the subject. Some universities offer relevant courses, such as computer science, web technology, software engineering or information security. These programs teach basic and advanced material on the basics of networking, and students can often take elective courses to specialize in a specific area, such as security, web design, or programming.

computer network support specialist job description

Other skills required

Computer network specialists must have excellent communication skills. They work with internal and external customers, suppliers and other IT professionals, who require communication in both technical and non-technical languages. It may also be necessary to work individually and as a group. A computer network specialist may need to lift and carry heavy computer equipment, travel, or install network cables or devices.

 

Certifications for computer network experts

Some organizations and technology companies offer professional certification that can be as useful as a university degree. Those who want to demonstrate general network knowledge could obtain CompTIA Network + or Security + credentials. In addition, professionals working with a specific network or software can demonstrate the specific knowledge of a particular vendor by earning entry level and advanced certification, such as Microsoft's Certified Technology Specialist or Cisco's Certified Network Professional. Cisco has several certification and training programs. This is registered as a participant, expert, partner, professional, expert and architect. Under each of these headings is a special list of certifications.

computer network support professionals

Description of the work of a computer support specialist

Before you learn how to become a computer support specialist, you need to understand what you are doing. Computer support professionals troubleshoot and resolve a variety of computer and software issues. They can work in a customer support environment or provide technical support in the organization’s IT department. Professionals could work in a variety of fields, including computer systems, telecommunications, finance, and education services. Some professionals may be able to work from home, while others may need to travel to clients ’homes to provide computer support. These computer professionals often have to work erratically to meet the needs of consumers.

 

Computer network support professionals

Computer network support professionals troubleshoot problems with existing network systems, including local area networks (LANs) and broadband networks (WANs). They perform testing and evaluation of network systems and ensure the proper functioning of the system by completing routine maintenance.

computer and network technician

Computer user support professionals

A computer support professional provides technical assistance. You can provide technical assistance in person, by phone, or online. Computer support professionals can work with business customers or the general public, depending on the company in which they work.

 

A computer support specialist provides technical support to users of personal and business computers.

Computer user support specialist

Wondering how to be a computer support specialist? The following table lists the main requirements for your computer

computer network support

But who will hire these 88,800 IT support specialists in the future?

 

The banking institution in your neighborhood, hospitals, any large business, and IT consulting firms that serve small and medium-sized businesses are more likely to do this. As technology evolves every day, all organizations and businesses can deploy or upgrade IT. The ever-present cyber security threats have led to the hiring of qualified IT support staff.

This is not just an American phenomenon. While the United States is estimated to need 88,800 additional IT support professionals by 2024, the rest of the world and developing countries in Asia, Africa and Europe are expected to need three times as much as South America, which is developing more and more technology.

Who is better suited for this new IT support job?

computer network support

You must have experience in IT and computer science and already have the advantage of entering the IT support job market. But there are many paths to an IT support career, especially if you have the necessary human skills for a face-to-face role in the type of customer service. Don't think that not having a bachelor's degree or a partner is blocking your path to an IT rock star.

With the right technical training, you will continue your IT support career. Follow us throughout your new IT career to stay abreast of the latest developments in technology with continuing education. Some employers require specialized training from a vendor who will train you in Cisco, Juniper, Microsoft, VMware, and Amazon Web Services (AWS) equipment and services before hiring you.