Tuesday, March 24, 2020

what is desktop support specialist



Clearly, ongoing technological changes are going to compel desktop support professionals to evolve. But there’s more to it than simply learning new skills. Desktop support staff—managers in particular—need to become advocates for the skills needed to work in new and more fulfilling roles.Even now, the kinds of technologies and methodologies supported in our business environments necessitated a change in our support tactics. In the past, desktop support was truly deskside support, where a technician or analyst would physically visit a customer’s desk to troubleshoot and resolve incidents or install new software. With the advent of remote support technologies, self-help, and self-healing, such deskside visits are, by and large, no longer necessary.Therefore, the first thing we need to consider is changing the perception—among customers and managers alike—of what desktop support actually does, since “desktop” is really an indication of the type of technology we support, rather than a physical device or user. The idea that the function of desktop support is to work on hardware is passé, but the perception of the function of desktop support is stuck in the past.

No comments:

Post a Comment

define computer support specialist

Many IT specialists who work for a company or small business are paid an hourly rate or salary just like any other employee within the compa...