avaya acss

The Interaction Center's software suite provides enterprise-class control of contact center communications across multiple channels: voice, video, email, web chat, and IP phone. It simplifies the regulatory process, helping companies maintain high levels of service. The standards-based open architecture simplifies the design, deployment and maintenance, so that businesses can easily integrate with their own data, applications and conversion systems, as well as their partners' data. Interaction Center makes the most of reusing routing capabilities from Automatic Call Distributors, such as Avaya Aura® Call Center Elite.

avaya acss

A selection from the highlights

Interaction Center provides multi-channel capabilities to large enterprise call centers based on Avaya Call Center Elite.

The Client API, HDS API, Workflow Designer and Workflow Designer services are fully supported by DevConnect. The CSPortal WebAPI is supported through a forum only.

The Client API enables the development of custom agent desktop apps.

Workflow Planner web services enable the development of user applications that are able to manage agents, initiate workflows and recover data from a workflow.