Google offers a Google IT support course that teaches the basics of customer service to attendees who may not be familiar with IT or customer service. This online course is great for beginners who are just starting their careers and learning how to properly solve complex technical issues. The training includes interactive labs and reviewable assessments to help users understand the steps to solving global problems.
One of the notable features of the training is how Google
incorporates customer feedback into the lessons. During the course, you’ll hear
from real Google users who have used this training to take their skills to the
next level. This encourages agents to complete the course because they see the
tangible value of graduating.
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