What conclusions can we draw from this? The salary of a technical support professional will not increase much in fifteen years; if you want a significantly higher salary, you will need to step into management (which could result in a 4% plus salary increase for beginners) or move to a related area such as cybersecurity.
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does help desk technician do
Of course, moving from technical support to another role is
easier said than done. Fortunately, the technology industry has begun to
emphasize “soft skills” as a necessary condition for development, and there is
no better place to master such things than in a technical support role. Simply
put, an all-day session with nervous and frantic people is a collapsing course
in developing empathic communication (and listening!).
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