Tuesday, February 2, 2021

supporting role definition

It is difficult to build engagement and motivation in any team. However, there is an industry-wide understanding of support staff that support should be seen as a function of power for other departments in the company or as a step towards “better” work. This connotation has been hanging over my head for almost 20 years, working in support and related roles, and now in pioneering support teams. So how do you keep the team engaged and turn professional development, longevity and career satisfaction into a support team? This is a problem that has appeared several times on the #leadership Support Driven Slack channel and which I have addressed as a leader in at least 3 different organizations.

supporting role definition

Basically everyone wants to enjoy their work. In a career context, this can include many things: an altruistic purpose, exploiting a certain goal, achieving a goal, strengthening skills, and more. All this refers to tasks that require aligning the role with the goals and motivations of professional development.


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