what is a field service engineer

Evaluate hardware and software outages using audit tools and customer input

Assemble and reassemble tools to repair or replace worn parts and materials

Travel to customer locations with a personal vehicle, manage your own daily route to get to your location and messaging problem in time, and keep accurate time and mileage records.

Educate and train customers on paper and toner refills, basic problem-solving skills, and easy solutions (e.g., stripes on copies are often the result of a scanner glass based on an easily dirty scanner). ”No service call)

what is a field service engineer

Provide good customer service, listen carefully to customer concerns and address issues for messenger satisfaction

Update and maintain the tools specified for each manufacturer's specifications

comcast cable technician salary

Essential education

Most cable service providers provide training for newly qualified secondary staff, but some job seekers enroll in training programs offered by technical schools and community colleges. Programs can last up to five years, depending on the depth and breadth of the material, and encompass programs such as basic electrical engineering, telecommunications, physics, and mechanical engineering.

 

Completion of apprenticeships is common in this area, according to the US Bureau of Labor Statistics (BLS). Additionally, cable technicians can earn voluntary qualifications through associations such as the Fiber Optic Association.

comcast cable technician salary

Required job skills

Cable technicians must have a high level of manual dexterity and a strong background in math and science. They must also be good communicators and must be able to solve problems independently.

 

Economic outlook and function

Despite the installation of cable television and Internet equipment in most residential areas, job growth is not expected for line installers and repairers, including cable technicians, with little change between 2019 and 2029, according to BLS (www.bls). .gov). The average annual salary for cable installers was $ 43,203

cable tech jobs

 Cable Technician Job Summary

We have an immediate opening for an experienced cable technician. Join our site service team in serving commercial and residential couriers. Job responsibilities include installing new cabling systems, troubleshooting conventional systems causing problems, and repairing voice and data cables when necessary. You usually answer calls on your own, but some large jobs require a team of technicians. We prefer candidates who have at least one year of professional experience, but are willing to train the right person.

cable tech jobs

Duties and responsibilities of the cable technician

Install, maintain and repair internet and cable television systems

Pull, route, or tag CAT5 or CAT6 cable

Install support structures, including cable racks, J-hooks, brackets, and other associated structures

Carefully inspect the cable lines to make sure the system is working properly

Test and troubleshoot network communication

Repair poles and towers to solve wiring problems

how much does a cable technician make

 Those particularly involved in the installation typically dig trenches and install towers and poles with a variety of construction equipment, including excavators, cable cranes, and trenches. Then cables pass through the trenches or through the poles and towers. People specifically involved in repairs identify problems using remote control equipment, messaging reports, or inspections. They are responsible for replacing them with new or obsolete equipment and should do their best to ensure that customers receive perfect service. All cable TV installation technicians are required to keep documentation of all services. They also interact with customers frequently and need to address all questions and concerns.

how much does a cable technician make

Cable TV installation technicians can face many safety risks at work. Your work should work at altitude or underground at all types of weather. There is a risk that they will be electrified by live wires or cross underground gas lines, so make sure they follow strict safety precautions. Cable TV installation technicians should be relatively adequate, as they may require climbing and balancing on poles, lifting heavy equipment, bending, kneeling, and operating long or irregular hours.

what is an cable tech guy?

Customers are cablecos' core assets and provide key leverage for growth. But the industry has rarely been able to fully realize this potential. In the future, it is unlikely to maintain its current momentum unless it learns to interact with customers in a fundamentally different way.

 

Although cablecos has improved its customer satisfaction metrics in recent years, it still ranks consistently among the least popular companies in consumer surveys. Cable customers, especially younger ones, demand the same kind of seamless digital experiences they have come to expect from financial institutions, streaming services, and all kinds of online merchants.

 

Consumers used to digital services with precise delivery times have little patience for cableco's six-hour window for a home visit; typically, less than 30% of customers can get an appointment the same day. Billing errors are another consumer pain point, with about 10% of the base calling each month for such issues. Finally, true end-to-end self-service is even more the exception than the rule. Less than half of customers who attempt automatic installation succeed without having to call customer support for help.

cable tech

Enabling a digital-first customer experience means integrating digital into all aspects of the organization, from back office and customer service to omnichannel sales and seamless self-installation. This will help address customer irritants, improve retention, and unlock growth opportunities to deliver new products and services, including personalization and targeted advertising, to a more loyal customer base. Becoming a digital-first business will be critical to making the transition from a family-centered organization to a customer-centered organization.

 

In our experience, the top executives in the cable industry understand and support the "all digital" case. Too often, however, the execution crashes. Digital goals rarely connect clearly to financial metrics, subscriber metrics, incentives, and budgets. Additionally, only relatively small parts of an organization (typically, IT) quickly adopt an agile operating model, leaving many front-end and back-end teams still following a more traditional, slow, and hierarchical model. Finally, legacy back-end IT systems often act as constraints, a problem that can be overcome in part by embracing a microservices strategy and layered architecture with APIs.

cable technician job description

WHAT TO DO IN THE PICTURE

Good job descriptions should include company summaries and job descriptions, as well as job descriptions, existing skills & qualifications, and work environment. Here are some general guidelines for writing each of these sections effectively.

 

1. INTERVIEW

Providing a business with accurate and accurate descriptions is a great way to attract the right employees. Think of this category as advertising for your company - why would employees want to join your team?

cable technician job description

Here are some useful things:

 

The core value of the company

Statement of intent

A brief history of your organization

Cable field technician salary

Cable TV installer technician salary

As of May 2018, all telecommunication line installers and repairers, including cable TV installation technicians, earned an average salary of $ 58,280 according to the United States Bureau of Labor Statistics (BLS). The 90th percentile earned $ 92,440, while the 10th percentile earned $ 30,950. Those who worked in the cable programming industry and other areas of member programming earned an average salary of $ 57,250. The payroll statistics for telecommunication line installers and repairs vary by location. For example, those who worked in South Dakota earned an average salary of $ 49,710 in 2018, while those who worked in Virginia earned an average of $ 61,070, and those who worked in Alaska earned $ 70,140 in the same year.

cable field technician salary

About the work of cable TV installation technology

Job description

Cable TV installation technicians work for the broader segment of the telecommunications industry known as wireless telecommunications. The content of cable TV channels is only accessible via a network of wires and cables. Cable TV installers configure cable TV lines so that subscribers can access this content. In the past, copper wires were the most common way to convey this content, but many companies now use glass or fiberglass cables. Fiber optic cables use light instead of electricity to transmit information and enable faster transmission times. Those working with fiber optic cables require specialized training in optical cable testing, troubleshooting, splicing and termination.